Privacy Policy

Organizer of the Butik Festival

The organizer of the Butik Festival is Butik ENT d.o.o., located at Žabče 24, 5220 Tolmin, Slovenia. VAT number: SI31776531.

Data Protection Responsibility

In terms of data protection regulations, Butik ENT d.o.o. is responsible for your data. References to “we”, “our”, or “us” in this privacy policy refer to Butik ENT d.o.o.

Introduction

The Butik Festival is an electronic music festival held in Slovenia.

To ensure smooth operations, we need to process various data from our guests. We want to inform you about this and how you can contact us with any questions or concerns in this privacy policy. Please note that we generally assume that if you provide us with information or use our services, you have read and agreed to this privacy policy.

What information do we collect about our guests?

We primarily collect and process the data necessary to ensure your smooth participation in the festival. This mainly includes the information you provide during the ticket purchase. Specifically, these are the following data:

• Email address
• First and last name
• Residential address (country, city, street, number)
• Nationality
• Phone number
• Date of birth

Typically, this data is sufficient to manage your participation. If additional data is required in individual cases, we will coordinate this with you directly.

What information do we collect during your visit?

Generally, no personal data is collected from visitors during their participation in the Butik Festival. However, you may appear in photos and videos published on our website or other online channels. Please note that it is essential for us to report on the festival, and this requires publishing photos and videos. Also, remember that you agreed to the use of images when booking.

If you find photos on our website or other online channels that you are not happy with, please let us know at info@butikfestival.com. We will promptly address the issue.

What information do we collect about the artists?

We collect and process only the data necessary for the organization and billing of the artists at the Butik Festival. This primarily includes names, addresses, bank details, and possibly VAT numbers.

What information do we collect about the employees and other festival helpers?

We only collect the data necessary for managing our contractual relationship with all our helpers and employees, who make the festival possible, and for complying with our legal obligations as an employer. This mainly includes names, addresses, dates of birth, VAT numbers, social security numbers, and bank details.

What other information do we collect?

We store any email correspondence with you. This is not only necessary for communication but also to trace why we did something for you later.

Cookies and analysis tools

Read more about our cookies policy here.

Source of data

In the event that we did not collect your data ourselves or you did not provide it to us, it comes from a reliable source that we have verified as authorized to collect and transmit the data. In some cases, your data may come from a publicly accessible database. You have the right to request information and can ask us at any time where we obtained your data.

How do we use your data?

As mentioned, we primarily use your data to manage your festival participation and to communicate with you. This includes, for example:

• Informing you about the festival you bought the ticket for and sending you details about it.
• Responding to your inquiries and fulfilling your requests, such as sending you newsletters, product information, information notices, or brochures.
• Gathering feedback on our products and services.
• Sending you administrative information, such as changes to our terms and conditions and policies.
• Facilitating social media sharing and communication functionalities.
• Sending you information about our offers and future Butik Festivals and similar events.

Legal Basis

Your data is processed by us based on one or more of the following legal grounds. Not all of these may apply to you personally.

• Because it is necessary to fulfill your booking or visit to the Butik Festival, i.e., to fulfill the contract between us or to prepare your participation, which means to take pre-contractual measures.
• Because it is necessary to fulfill legal obligations to which we are subject. This particularly includes tax retention obligations.
• Because processing your data is necessary to protect our legitimate interests or the legitimate interests of our affiliated companies, cooperation partners, or sponsors. Legitimate interest also includes conducting market communication and advertising.
• Because it is necessary to achieve our legitimate interest in connection with the administration, operation, and optimization of the website.
• Because it is necessary to achieve our legitimate interest in connection with quality control and business planning.
• Because it is necessary to achieve our legitimate interest in connection with conducting contests, raffles, and promotions that you voluntarily participated in.
• Because we need it to enforce our legal claims (e.g., collection) or handle insurance claims.
• Because we need the data from video surveillance to protect life and property.

With whom do we share your data?

We also share your data with third parties to ensure that you can participate in the Butik Festival or to fulfill our contract with you. This mainly includes:

• Other companies, associations, or individuals who organize or host the Butik Festival.
• Our employees and contractors.
• Our cooperation partners, sponsors, and service providers, including but not limited to:
  • Operators of ticket sales platforms.
  • Booking platforms.
  • Providers of online advertising and marketing services.
  • Providers of accommodation and other tourist services.
  • Providers of payment services.
  • Banks.
  • Insurance companies.
  • Logistics companies.
  • Legal representatives, public authorities, tax consultants, auditors, and courts, if we need to involve them or if we are legally obliged to do so.
  • Media partners and their journalists, who ensure the promotion of our festival.
  • Companies involved in the maintenance and operation of the website, including IT service providers and hosting companies.
• Public authorities and courts when we are legally obliged to do so, or it is necessary to protect our legal interests.

Duration of data storage

We store your data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Specifically:

• Booking data will generally be deleted three years after the last completed booking, provided there are no legal retention obligations.
• Correspondence related to booking or customer service will generally be deleted three years after the last email, provided there are no legal retention obligations.
• Photos and videos will generally be deleted ten years after the end of the festival.

Please note that in individual cases, longer retention periods may be required due to legal obligations or legal defense.

Your rights

If you are in the European Economic Area (EEA), you have several rights concerning your data:

• The right to access the data stored about you.
• The right to rectify or update incorrect or incomplete data.
• The right to delete data, especially if it is no longer necessary for the purposes for which it was collected.
• The right to object to the processing of your data, particularly when it is based on our legitimate interest.
• The right to data portability, i.e., to receive your data in a structured, commonly used, and machine-readable format or to transfer it directly to another responsible party.
• The right to withdraw your consent to data processing at any time.

Please note that the rights listed above may be limited under applicable law.

Data security

We take appropriate technical and organizational measures to protect your data from unauthorized access, misuse, loss, and destruction. This includes firewalls, encryption, access restrictions, and monitoring of our systems. However, please note that we cannot guarantee the absolute security of your data.

International data transfer

Your data may be transferred and processed in countries outside the European Economic Area (EEA), where the data protection laws may differ from those of your home country. In such cases, we ensure that appropriate safeguards are in place to protect your data, such as EU standard contractual clauses.

Contact us

If you have any questions about this privacy policy or how we handle your data, please contact us at info@butikfestival.com.

Changes to this privacy policy

We reserve the right to update this privacy policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website, and we will notify you of significant changes.

Last updated: January 2024

Cookie Policy

Butik ENT d.o.o. wants to offer its website visitors (www.butikfestival.com) the information that is relevant and important to them. By knowing what our website visitors are looking at on our website and what interests them we can offer them the right content. We never transfer the data that we collect on our website to third parties. Also, we collect the data completely anonymously, which means that we do not monitor our website visitors individually, but in an aggregated form of data.

What are cookies and why are they necessary?

Cookies are small text files that most of the websites save to the device with which the user accesses the internet. This way the users are recognized by the website. Saving cookies is fully under control of the user, because they can limit or disable the use or storing of cookies.

Cookies are used by most of the websites because they enable the website owners to offer fresh and appropriate content which matches user's interests and preferences. Cookies also enable collecting the statistical data about website visits, therefore enabling the website owners to measure efficiency of their website, content and advertisements that they offer.

List of cookies

Disabling cookies

Most of the websites automatically accept cookies. You can always disable the cookies in the browser's settings. On the following links you can access the cookie settings for different browsers:

• Chrome
• Firefox
• Internet Explorer
• Opera
• Safari

Ticket Terms & Conditions

Tickets for the Butik Festival are issued on behalf of the Organization (Butik ENT d.o.o.) responsible for organizing the event and are subject to the following terms and conditions:

The event, or parts of it, may be recorded live for use in sound recordings, video recordings, and other forms of audio and audiovisual reproductions. By purchasing this ticket, the holder agrees to participate in such recordings and grants all necessary consents as required under relevant laws.

Once purchased, tickets cannot be exchanged or refunded (statutory rights not affected). The promoters, performers, sponsors, venue, and ticket outlets are not responsible for any loss or damage to property, except where such loss or damage arises from a breach of contract or negligence on their part.

Upon entry to the festival grounds, tickets will be exchanged for a festival wristband, allowing for free re-entry. Once exchanged, the ticket is no longer valid. The ticket holder acknowledges and accepts the rules posted on the festival website. Failure to adhere to these rules may result in removal from the venue and potential legal action.

Butik ENT d.o.o. reserves the right to make changes to the artist lineup in line with the event's concept. In the event of such changes, tickets remain valid and non-refundable. All updates will be announced on the official website and social media, so attendees are encouraged to check these regularly.

The festival ticket includes camping and is only valid for the specified dates. Additional services, such as Early Arrival or parking, are not included and may incur extra charges, payable onsite or online.

In case of event cancellation, tickets can be returned to the point of purchase within 30 days, according to the shop's return policy. Additional expenses incurred due to changes or cancellation of the event, such as travel or accommodation costs, will not be reimbursed.

Butik ENT d.o.o. reserves the right to refuse admission or remove individuals from the grounds for reasons of public safety, overcrowding, or other concerns. In such cases, the ticket holder's sole remedy is a refund of the ticket's face value.

Ticket holders are responsible for their tickets after purchase; the organization is not liable for lost or damaged tickets. Admission is by full ticket only, with no re-admission unless previously arranged.

Tickets should be purchased from authorized outlets only. Those attempting to gain entry with counterfeit tickets will be prosecuted.

The ticket holder assumes all risks of injury and responsibility for property loss or theft, releasing the promoters, performers, sponsors, venue, and ticket outlets from liability, except for cases of personal injury or death caused by negligence or fraudulent acts.

All attendees will be subject to a search upon entry, as permitted by law. Refusal to consent to a search may result in denial of entry.

Recording a performer's performance without prior written consent is a criminal offense. The use of professional cameras or recording equipment without the Organizer's approval is prohibited.

The event will proceed regardless of weather conditions. Tickets cannot be used for promotional purposes unless authorized by the Organizer, and they may not be resold for more than their face value.